TERMS AND CONDITIONS
Dealer Policies
- As an authorized K&B Cabinets dealer, it is YOUR responsibility to communicate our policies, product information, order information, claim information, ect. to your customer.
- K&B Cabinets will not provide any details to your customer at any time nor will we be held responsible for any inaccurate information provided by you or your associates.
- All online resale of K&B Cabinets products must be approved PRIOR to offering it for sale.
- If online resale is approved by K&B Cabinets, you are only allowed to resale on the website specified at the time of approval. Approval for resale on additional websites will need additional approval from K&B Cabinets.
- Prior to publicizing your selling price, all dealers must adhere to the minimum advertised price as confirmed with your K&B Cabinets representative.
- K&B Cabinets will not accept shipping damage claims for warehouse pick up orders that are later shipped at dealer’s discretion.
Order Processing & Payment
- All orders from K&B Cabinets approved Dealers will be accepted Online Only.
- Full Payment is required before an order will be processed. (This includes backorders and approved written add-ons).
- Payment can be made by Credit Card, Debit Card. We do not accept checks nor ACH.
- Once the order is in process, no changes can be made. Additional items can be processed online as a new order.
- Shipped Orders:
- Standard Advantage shipping is available for qualifying flat pack orders and will ship within 7 full business days.
- Express Advantage shipping is available for all flat pack orders and will ship within 3 full business days.
- Assembled orders are processed and shipped within 10 full business days.
- Warehouse Pickup Orders:
- Flat pack warehouse pickup orders are processed and made available for pickup within 3 full business days.
- Assembled warehouse pickup orders are processed and made available for pickup within 10 full business days.
- Same day warehouse pickup is available for flat pack orders placed by 12:00 PM (local warehouse time) and require a minimum 3 hour processing time.
- “Day One” starts on the NEXT full business day after the order is placed.
- Cancellations after the order is picked will be subject to a 20% processing fee.
Assembly & Modifications
- Assembly and limited modifications are available for warehouse pickup and freight shipped orders for additional labor and shipping fees as calculated by the website.
- A limited number of modifications are available including:
- Decreased Depth
- Double Oven Conversion
- Modifications exempt the entire order from normal lead times.
- Full payment must be received prior to the start of modifications.
Shipping & Delivery
- All LTL freight orders are packaged in individual boxes, placed on a pallet, shrink wrapped and strapped.
- All LTL freight shipping charges are calculated at the time of order completion.
- All LTL freight shipping charges should be paid within 3 business days of shipment order creation.
- Shipping orders not paid within 3 business days are subject to a storage fee of $25 per single pallet per day.
- K&B Cabinets manages all shipping. 3rd party freight carriers cannot be sent by the dealer to pick up orders.
- LTL Shipping
- There is a 2-5 business day standard transit time with LTL carriers. Please account for at least one extra day for residential deliveries and deliveries requiring a scheduled delivery appointment.
- Shipping charges must be paid for before your order is shipped. (Orders exceeding standard LTL sizes are subject to additional fees for Full Truckload shipping).
- You will receive a tracking number by email the day after the order has shipped.
- All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($100).
- For residential deliveries and deliveries requiring an appointment, the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window).
- Shipping charges cover ONE delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.
- LTL Delivery Policies
- The driver is only responsible for placing the pallet on the ground for deliveries that had lift gate services selected at the time of check out.
- Address classifications are based on city zoning, therefore it is possible to have a commercial property in a residential area. In this case the delivery would be considered residential, and subject to the residential delivery fees and conditions.
- A responsible party over the age of 18 must be present to inspect, inventory, and sign off on delivery.
- You MUST notate if the number of pallets delivered does not match the number listed on the driver’s BOL copy.
- Careful inspection of packaging conditions is vital to file freight claims. Any visible damages must be noted on the paperwork when signing for the delivery, as well as documented with photos. Even if you are not sure if the contents inside contain damages due to the exterior’s condition, you MUST indicate on the BOL to be able to claim concealed damages in the future.
- Do NOT reject damaged items. The delivery should be accepted, with documentation of the damage, and a claim should be filed online. SEE IMPORTANT NOTES IN MISSING AND DAMAGED ITEMS SECTION TO FOLLOW.
- Regional delivery services are available in select markets. Rates and delivery services vary by market.
Pick Up Orders:
- Orders MUST be picked up within 5 business days of receiving the ready for pickup notification.
- Orders not picked up within 5 business days are subject to a storage fee of $25 per single pallet per day.
Stored Orders:
- Orders (for flat pack express series) not picked up (or shipped due to unpaid shipping charges) within the allotted 10 business days after notification that the order is ready will be returned to stock, incurring the storage fee and a 10% restocking fee that will be deducted from the total refund of the order.
- Orders (other than flat pack express series) not picked up (or shipped due to unpaid shipping charges) within the allotted 10 business days after notification that the order is ready will be considered fulfilled and no longer eligible for damage or shortage claims. Storage fee still applies for the duration of storage and if storage fee reaches the order amount, the order will be deemed abandoned and inventory disposed of.
Replacements for Missing or Damaged Items (Including Concealed Damage):
- K&B Cabinets has final determination of resolution for any manufacturer warranty claims submitted. Solutions should be discussed with K&B Cabinets prior to being promised to the end customer.
- Blemishes or other damages not impacting the structural integrity of a cabinet will not warrant a full cabinet replacement. K&B Cabinets reserves the right to provide alternative products or components as solutions.
- Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading.
- Freight damage claims must be filed within 3 days. No claims will be allowed without the proper paperwork noting the damage at the time of delivery.
- To file a claim for damage or a shortage, please log into our website and use our damage claim module.
- The following must be included to process the claim:
- Order number
- Buyer’s name
- Shipping address for replacements
- Brief description of damage or shortage, including item numbers and/or parts
- PICTURES of the damage are required
- Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.
- Expedited shipping service is NOT available for replacements and/or parts.
- All damages must be documented and reported upon opening the boxes.
- Missing items must be reported within 3 days from delivery.
- Concealed damages must be reported within two weeks from delivery.
- Items that have been assembled and installed cannot be claimed as damaged
- K&B Cabinets cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
Natural Material & Environmental Conditions – Warranty Exclusion
Wood is a natural, living material and is subject to inherent variations and changes over time. As a result, all wood products may experience natural movement, expansion, contraction, color variation, and other characteristics that occur due to environmental conditions.
Damages, changes, or conditions resulting from natural or environmental influences — including but not limited to humidity, temperature fluctuations, direct or indirect sunlight, moisture exposure, water intrusion, improper ventilation, or general atmospheric conditions — are not covered under warranty. This includes, but is not limited to, warping, twisting, bowing, cracking, joint separation, fading, discoloration, finish wear, and normal wear and tear.
These occurrences are considered normal characteristics of natural wood products and do not constitute manufacturing defects. Proper climate control, installation, ventilation, and maintenance are the responsibility of the purchaser and installer to ensure long-term performance of the cabinetry.
Return Merchandise Authorizations (RMA)
- All returns must be authorized by K&B Cabinets prior to return shipment.
- For authorization, please send an email request to [email protected].
- Returns must be received by K&B Cabinets within 30 days of purchase.
- Returns must ne received by K&B Cabinets prior to any refund being processed.
- All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.
- No returns on trims, moldings, fillers, panels, or sales tools.
- No returns on discontinued cabinet styles.
- No returns on painted cabinets(SM), moldings, fillers, panels, or sales tools.
- No returns on frameless cabinets.
- QUALIFYING returns will incur a 20% RESTOCKING FEE.
- The customer is responsible for setting up and covering all return shipments.
- Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.
Marketing Policies:
- K&B Cabinets cannot be held liable for applicable marketing costs for marketing our products.
- Private labeling is done at dealer’s discretion.
- The use of any images and sales materials in your private label marketing can be released by emailing [email protected].
Display Policy
- K&B Cabinets is happy to partner with our displaying dealers. We now offer a 40% credit on K&B Cabinets products that are ordered and installed in a dealer’s showroom. Products can only be for display, not for functional use. Desks, bathrooms, breakrooms, etc. are not eligible for rebate. Each dealer can earn up to a total of $4,000 in credits. The display items must be ordered online, paid in full, and pictures sent to [email protected]. of showroom installation before a credit can be released. Please note: Drop shipped items do not qualify for as part of the Display Program.
Display Policy
- K&B Cabinets does not guarantee the accuracy of any third party design software. This includes (but is not limited to) 2020 Design and ProKitchen Design softwares.
- Please refer to your dealer portal for accurate information on K&B Cabinets product specifications and pricing.